Shipping Information
At Sentevo, we are proud to offer our customers FREE shipping on all orders over £50 ex-VAT. For orders under £50 ex-VAT, delivery costs is £2.99 only.
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is in transit to your chosen address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time refers to the overall transit time after your order has been dispatched. This will depend on various factors, with your location being the most significant. Please see the estimated delivery times according to your country of residence:
- 🇺🇸 United States: 3-5 business days
- 🇨🇦 Canada: 5-10 business days
- 🇬🇧 United Kingdom: 5-7 business days
- 🇦🇺 Australia: 7-14 business days
- 🌍 International: Varies by destination
Please note that during peak times and holidays, shipping carriers may experience delays in transit and tracking updates that are outside our control. If a product is shipped worldwide, unexpected customs delays may also increase the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will email you to verify your shipping details within 3 business days of your order placement. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at contact@sentevo.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that changes can be made after this time.
Delayed Delivery
At Sentevo, we understand that receiving your order promptly is important to you, and we strive to ship out all orders as quickly as possible. However, please note that there may be delays in delivery due to circumstances outside of our control.
Examples of such delays include:
- Unexpected issues during transit (e.g., severe weather conditions)
- Product availability issues
- Address verification problems
- Payment processing delays
We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.
Please note that Sentevo is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee the exact delivery date. However, we will do our best to keep you updated on the status of your order and assist in resolving any issues that may arise.
Lost or Stolen Packages
We understand that it can be frustrating to experience lost or stolen packages. Once we hand over the package to our courier partners, it is out of our control. If your package is lost or stolen, please contact us at contact@sentevo.com, and we will do our best to assist you.
We recommend reaching out to the courier company directly to file a claim, as most have a claims process for lost or stolen packages. We will also follow up with the courier company on your behalf to provide updates.
Please note that Sentevo is not responsible for lost or stolen packages during shipping, and these issues fall outside of our refund policy. However, we will do everything we can to assist you. If the package is not found or delivered, we may offer a replacement depending on the situation.
In some cases, the courier company may locate the package and deliver it to you. If the package is not found, we recommend filing a police report.
Shipping Policy Changes
Sentevo reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Sentevo products, customers indicate their acceptance of this Shipping Policy, including any modifications that may be made.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.